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Booking &

Cancellation Policy

To provide the best possible service and manage appointments efficiently, please review our updated policy below.

Cancellation Policy

  • We kindly ask all clients to book appointments at least 48 hours in advance to ensure availability.
  • All bookings are subject to therapist availability.
  • A deposit or full payment may be required to secure your appointment.
  • Please provide the correct address, contact number, and treatment details when booking.
  • Clients should be ready at the scheduled appointment time.

Cancellation & Rescheduling Policy

  • We require a minimum of 24 hours’ notice for cancellations or rescheduling.
  • Cancellations made with less than 24 hours’ notice may result in loss of deposit or cancellation fee.
  • Same-day cancellations may be charged the full treatment cost.
  • If we are unable to access the property or the client is unavailable, the appointment may be treated as a late cancellation.

Late Arrivals

  • Late arrival may reduce treatment time to avoid affecting other bookings.
  • Full treatment charges may still apply.

Health & Safety

Please inform us in advance of any allergies, injuries, pregnancy, skin sensitivities, or medical conditions.

Our Commitment

We appreciate your understanding and cooperation. These policies help us provide a reliable, professional, and high-quality mobile beauty service for every client.

Refund

Policy

We are committed to providing professional, high-quality mobile beauty services. Please review our refund policy below.

Service Payments

  • All payments made for completed services are non-refundable.
  • Time, travel, therapist scheduling, and products are reserved specifically for your appointment.

Deposit

  • Booking deposits are non-refundable if cancellation is made outside the allowed notice period or if the appointment is missed.
  • Eligible cancellations made within policy terms may have deposits transferred to a future booking.

If You Are Unhappy With The Service

  • Please notify us within 24 hours of your appointment.
  • We will review the concern fairly and may offer a correction appointment where appropriate.

Allergic Reactions / Skin Sensitivity

  • We are not responsible for reactions where medical conditions, allergies, or sensitivities were not disclosed before treatment.
  • Patch tests are recommended where required.

No Shows / Missed Appointments

  • Missed appointments or unavailable clients are non-refundable.

Therapist Cancellations

  • If we need to cancel due to unforeseen circumstances, you will be offered either:
    • A full refund, or
    • Rescheduling to another available time.

Payment Errors

Any duplicate or incorrect payments will be refunded once confirmed.

Our Promise

We always aim to resolve concerns professionally and keep every client satisfied.

New Client Special Offer

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YOUR FIRST Appointment.
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